FAQs

Welcome to our FAQ page. We’ve compiled answers to the most common questions we receive to help you plan your Ethiopian adventure with confidence.

If you don’t find what you’re looking for, please don’t hesitate to contact us.

Booking & Payments

Q. How do I book a tour with Travel Addis?

You can book directly through our website by filling out the inquiry form on any tour page or our contact page.

One of our travel consultants will contact you to discuss your needs and prepare a customized itinerary and quote.

Q. Why don't you accept credit cards or PayPal?

Due to the complexities of the Ethiopian financial system and to keep our operational costs low, we have partnered with Wise and Payoneer. These platforms offer excellent exchange rates, high security, and are widely accessible to our international clients, ensuring a smooth payment process for everyone.

Q. What is your deposit and payment policy?

A 30% deposit is required to secure your booking and confirm your tour dates. The remaining 70% balance is due 30 days before your arrival date. For bookings made less than 30 days before arrival, full payment is required.

Q. What is your Cancellation policy?

We understand that plans can change. Our standard cancellation policy is:

More than 60 days before departure: Full refund of your deposit.
59 to 30 days before departure: 50% of the deposit is refundable.
Less than 30 days before departure: No refund.

Please note that specific terms may vary for custom packages. We highly recommend purchasing travel insurance.

Q. Can I use credit cards or ATMs?

While major hotels, airlines, and upscale restaurants in Addis Ababa accept credit cards, their use is very limited elsewhere in the country. ATMs are readily available in Addis, but can be unreliable outside the capital.

For local markets, smaller shops, and most souvenir purchases, cash is essential. We strongly advise carrying a mix of cash (Ethiopian Birr) and having your credit card as a backup.

Travel Preparation & Requirements

Q. What are the visa requirements for Ethiopia?

Most travelers require a visa to enter Ethiopia. Tourists can obtain an e-Visa online before travel via the official Ethiopian Immigration Service website.

Some nationalities may also be eligible for a visa on arrival at Bole International Airport in Addis Ababa, but we strongly recommend the e-Visa for a smoother entry.

Q. What is the current travel advisory for Ethiopia?

Your safety is Our Top Priority.

Our Stance: Addis Ababa and the vast majority of Ethiopia’s main tourist destinations (such as Lalibela, Gondar, Axum, the Simien Mountains, and the Omo Valley) are generally safe and stable for tourism.

We continuously monitor the situation through official channels and our local network.

Our Process: We provide all clients with a pre-arrival safety briefing and will immediately advise you of any changes to your itinerary that may be necessary for your safety.

Your Responsibility: We strongly advise all travelers to:

Check their home country’s travel advisory for the latest official information.
Purchase comprehensive travel insurance that includes medical evacuation.
Register with their embassy upon arrival in Ethiopia.

Our team is available 24/7 during your tour for any concerns.

Please review the following sites for more information

Q. What vaccinations do I need?

A Yellow Fever vaccination certificate is required if you are arriving from a country with risk of Yellow Fever transmission.

We strongly recommend that you consult with your doctor or a travel clinic well in advance regarding vaccinations for Hepatitis A & B, Typhoid, Tetanus, and Meningitis. Anti-malarial medication may also be advised depending on your itinerary.

Q. What should I pack?

Essentials include comfortable walking shoes, layered clothing (as temperatures can vary greatly), a hat, sunscreen, a reusable water bottle, and power adapters (Ethiopia uses Type C, E, F, and L plugs, 220V).